Dedicated Case Coordinator North Central

Role: Inflammation & Immunology Case Coordinator (DCC), a remote, patient- and provider-facing role managing access and reimbursement for PDPA and VFM products. Objectives include ownership of the entire patient journey—from enrollment to post-fill follow-up—serving as a subject-matter expert on benefits investigation, prior authorization, appeals, copay support, and program administration. Responsibilities involve benefits verification, appointment coordination, managing case documentation in Polaris, and ensuring compliance with safety and regulatory reporting, including adverse event tracking. The role requires direct communication with patients, healthcare providers, payers, and internal cross-functional teams to facilitate optimal patient access and adherence to protocols. Qualifications include a B.S./B.A. with 8+ years of pharmaceutical or related experience, including at least 6 months in access and reimbursement roles with Polaris CRM system proficiency, prior authorization expertise, and knowledge of specialty medication benefits pathways. Preferred skills entail experience with HUBs, encryption platforms, and third-party vendor coordination. Key biopharma specifics include focus on specialty pharmaceuticals, reimbursement, and patient support within immunology and inflammation indications. The role involves approximately 10–20% travel, operates in the Central time zone, and offers a competitive salary, bonus, and comprehensive benefits.