Dedicated Case Coordinator Mid West

Role: Inflammation and Immunology Dedicated Case Coordinator, a field-based, non-promotional position responsible for managing patient access to PDPA and VFM products post-prescription. Primary objectives include end-to-end case ownership, guiding patients and healthcare providers through reimbursement, access, and coverage processes. Responsibilities encompass benefits verification, prior authorization, appeals support, appointment coordination, copay and voucher administration, prescription fulfillment, and post-fill follow-up. The role requires detailed case management, compliance adherence, adverse event reporting, and cross-functional collaboration with providers, payers, and internal teams. Qualifications include a B.S./B.A. with 8+ years in pharma or related customer-facing roles, with at least 6 months experience in access/reimbursement, proficiency with Polaris CRM and systems like Docusign, and demonstrated communication and benefit verification skills. Preferred experience includes HUB operations, coordinate with third-party vendors, and support interim care programs. The position involves approximately 10-20% travel, is remote with a focus on the Central time zone, and is open to U.S. authorized candidates. The role emphasizes strong communication, organizational, and relationship-building skills, with a high level of compliance and confidentiality required.