Dedicated Case Coordinator Mid West

Role: Patient Access Coordinator supporting inflammation and immunology products, owning end-to-end case management from enrollment to post-fill follow-up. Responsibilities: serve as primary contact for patients, providers, and payers; conduct benefits investigations, verify coverage, manage prior authorization and appeals; coordinate appointments, assessments, and program administration; triage prescriptions, follow-up post-fill, and ensure compliance with regulatory and adverse event reporting. Requirements: B.S. or B.A.; 8+ years in pharmaceutical or related customer-facing roles; minimum 6 months experience with access, reimbursement, and Polaris CRM; strong knowledge of benefit investigations, copay programs, and specialty pharmacy logistics; excellent communication, organizational, and compliance skills. Nice-to-Have: experience with HUB operations, encrypted email platforms, and third-party vendor coordination. High-Value: extensive patient and provider communication, complex benefits navigation, specialty pharma, and reimbursement pathways. Work setup: remote in the Central time zone, with 10–20% travel; eligible for a base salary $162,900–$271,500, plus bonus and benefits. The role emphasizes compliance, confidentiality, and cross-functional collaboration in a patient-centric field-based environment.