Dedicated Case Coordinator Mid West

Role: Patient Access Coordinator supporting inflammation and immunology therapies, owning end-to-end patient case management from enrollment through follow-up. Responsibilities: serve as primary contact for patients and providers on reimbursement, access, and coverage; conduct benefits investigations, verify coverage, and manage prior authorization processes; coordinate appointments, assessments, and program administration including copay support; triage prescriptions and maintain case documentation within Polaris system; ensure compliance with safety reporting and regulatory standards. Requirements: B.S./B.A.; 8+ years in customer-facing pharma roles; minimum 6 months experience with access/reimbursement, Polaris system, and benefit verification; strong knowledge of specialty medication access pathways, copay programs, and insurance processes; excellent communication, organizational, and critical thinking skills. Preferred: experience with HUB, encrypted email platforms, third-party vendors, and interim care programs; familiarity with specialty pharmaceuticals and patient journey management. High-value specifics: focus on reimbursement and patient access for biologics or specialty medications, predominantly remote work with 10-20% travel, based in Central time zone, supporting US-based operations.