Dedicated Case Coordinator Georgia

Role: Patient Access Case Coordinator supporting inflammation and immunology therapies, owning end-to-end case management from enrollment to post-fill follow-up. Responsibilities: serve as subject-matter expert on reimbursement, benefits investigation, prior authorization, appeals, appointment coordination, copay and voucher administration, prescription triage, and ongoing case updates; manage case documentation and system updates; ensure compliance with safety reporting and regulatory guidelines; collaborate with patients, providers, payers, and internal teams. Requirements: B.S./B.A., 8+ years in pharmaceutical or related customer-facing roles, with at least 6 months experience with access and reimbursement, Polaris CRM proficiency, and direct payer engagement; strong knowledge of specialty medication access, copay programs, and benefit verification; excellent communication, organizational, and critical thinking skills. High-Value: role involves extensive patient and healthcare provider interaction; remote work from the Eastern Time Zone; travel approximately 10-20%. Preferred: experience with HUBs, encrypted email platforms, and specialty pharmacy logistics. Work setup: remote, with travel; eligible for a comprehensive benefits package.