Dedicated Case Coordinator Dallas

Role: Patient Access Coordinator specializing in inflammation and immunology, managing patient journeys from enrollment to post-fill follow-up. Responsibilities: own case management, facilitate benefits verification, prior authorization, appeals, appointment coordination, and program administration; serve as primary contact for patients, caregivers, and healthcare providers; ensure compliance and safety reporting. Requirements: B.S. or B.A. degree; 8+ years in pharmaceutical or customer-facing roles; minimum 6 months experience with access, reimbursement, and Polaris CRM system; strong knowledge of insurance benefits, copay programs, and specialty medication processes; proficient in case management, communication, and compliance standards. Preferred: experience with HUBs, encrypted email platforms, third-party vendor coordination, and interim care programs; ability to handle high case volume and work across time zones. High-Value: Focus on reimbursement, access, and coverage for biologics or specialty therapies, with extensive stakeholder collaboration, including payers, providers, and internal teams. Work setup: remote from the U.S., with approximately 10-20% travel; based in Central Time Zone.