Data and Process Coordinator (Req #1438)

Role: Data and Process Coordinator supporting the Managed Services Center (MSC), focusing on data management, process coordination, onboarding, ticketing, CMDB development, and quality assurance. Responsibilities: collect, verify, and reconcile data from multiple sources; support ServiceNow CMDB updates, vendor contract management, and task status tracking; assist with documentation, audits, and business continuity activities; provide testing and QA for tools and processes. Requirements: associate degree or equivalent; proficient in Microsoft Excel; understanding of IT principles; strong organizational, analytical, and communication skills; ability to work remotely independently. Preferred: knowledge of supporting and administering ServiceNow; understanding of internal IT controls (e.g., Sarbanes-Oxley, SSAE16); foundational ITIL knowledge; keyboard-intensive work readiness. High-Value: IT service management, ServiceNow platform, data reconciliation, contract management, quality assurance, remote work setup, supporting internal IT controls.