Customer Team Leader (District Sales Manager), Cardiovascular Disease - South Carolina District
Merck
5 days ago
Remote friendly (Charleston County, SC)
United States
Sales
Key Responsibilities:
- Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
- Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
- Oversee training programs and manage people-related processes for the customer team to ensure continuous development and optimal resource allocation.
- Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
- Travel at least 15% of the time to support team and customer engagement activities (may include occasional overnight stays; details discussed in interview).
Qualifications and Attributes:
- Proven ability to cultivate a high-performing, motivated sales team culture (preferably Cardiovascular therapeutic area).
- Strong leadership using situational coaching and emotional intelligence; growth mindset; foster trust and openness during change.
- Navigate ambiguity; communicate clearly to adapt customer engagement models in the Cardiovascular market and beyond.
- Customer-focused mindset; actively listen to understand customer objectives and build relationships.
- Expertise in account planning and management; collaborate cross-functionally.
- Experience building relationships with key accounts/customers in the Cardiovascular sector.
- Solid understanding of Rx Pathways (prescription processes, EHR, pharmacies, benefit design, prior authorization).
- Skilled in coaching sales professionals in Managed Care; partner with IDN and Account Management teams.
- Track record leading successful product launch teams in competitive markets.
- Proficient leveraging business analytics/technology to generate insights and execute plans.
Required Skills/Experience:
- BA/BS and at least 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills/Experience:
- MBA or MS in Science, Business, or Healthcare.
- 3+ years with key thought leaders/influential customers (large group practices, hospitals, or managed care).
- Field Sales Management experience; Cardiovascular focus.
- Analytical mindset; coach teams to use tools/technology for customer insights.
- Experience in Pharmaceutical/Biotech/Medical Device industries.
- Ability to establish and maintain relationships/networks within customer organizations.
- Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
- Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
- Oversee training programs and manage people-related processes for the customer team to ensure continuous development and optimal resource allocation.
- Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
- Travel at least 15% of the time to support team and customer engagement activities (may include occasional overnight stays; details discussed in interview).
Qualifications and Attributes:
- Proven ability to cultivate a high-performing, motivated sales team culture (preferably Cardiovascular therapeutic area).
- Strong leadership using situational coaching and emotional intelligence; growth mindset; foster trust and openness during change.
- Navigate ambiguity; communicate clearly to adapt customer engagement models in the Cardiovascular market and beyond.
- Customer-focused mindset; actively listen to understand customer objectives and build relationships.
- Expertise in account planning and management; collaborate cross-functionally.
- Experience building relationships with key accounts/customers in the Cardiovascular sector.
- Solid understanding of Rx Pathways (prescription processes, EHR, pharmacies, benefit design, prior authorization).
- Skilled in coaching sales professionals in Managed Care; partner with IDN and Account Management teams.
- Track record leading successful product launch teams in competitive markets.
- Proficient leveraging business analytics/technology to generate insights and execute plans.
Required Skills/Experience:
- BA/BS and at least 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills/Experience:
- MBA or MS in Science, Business, or Healthcare.
- 3+ years with key thought leaders/influential customers (large group practices, hospitals, or managed care).
- Field Sales Management experience; Cardiovascular focus.
- Analytical mindset; coach teams to use tools/technology for customer insights.
- Experience in Pharmaceutical/Biotech/Medical Device industries.
- Ability to establish and maintain relationships/networks within customer organizations.