Customer Team Leader, Chronic Care - Central Florida

Role Summary

Customer Team Leader, Chronic Care - Central Florida. Field-based sales management role covering districts including Tampa, Orlando, and St. Petersburg, focusing on leading a team to deliver clinical information, education, and training to customers to improve patient outcomes.

Responsibilities

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

Qualifications

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways, and prior authorization process.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

Education

• BA/BS degree with minimum 5 years‚Äô experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry

Additional Requirements

• Valid driver‚Äôs license
• Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays