Customer Support Representative - India

Role: Customer support representative providing concierge-level support to biotech customers, primarily in genetics research. Objectives: ensure high customer satisfaction, support product loyalty, and reinforce brand quality. Responsibilities: respond to product, service, and order inquiries via email, chat, and phone; troubleshoot issues, collaborate internally to develop solutions, and follow up for customer satisfaction; process and validate sales orders, some requiring product-specific knowledge; advise customers on product selection, website navigation, and order status; monitor key account orders and provide updates; generate sales quotes within Salesforce; for India-based role, guide on import/export logistics and compliance. Requirements: Bachelor’s degree in life sciences or related field; 2-3 years biotech industry experience; 2+ years customer-facing experience; excellent communication skills; attention to detail; strong multitasking and time management skills; proficiency with G-Suite and Salesforce. HighValue: biotech customer support, genetics research, order processing, technical guidance, Salesforce usage, regional logistics compliance. WorkSetup: not specified; role appears remote or hybrid.