Customer Support Associate

Customer Service & Order Management Associate

Key Responsibilities
- Accurately process high-volume order entry across systems with focus on data integrity and timeliness
- Review, validate, and maintain order data for accuracy and completeness
- Serve as a primary point of contact for customer inquiries via phone and email
- Proactively identify and resolve order discrepancies, delays, or customer concerns
- Partner with the team to support order management, customer follow-ups, and account needs
- Track and communicate order status, shipment updates, and issue resolution
- Use spreadsheets, reporting tools, and dashboards to monitor order activity and performance metrics
- Continuously improve processes to increase efficiency and enhance the customer experience
- Leverage AI tools (e.g., Copilot, ChatGPT) to streamline workflows and communications

Qualifications & Skills
- Strong attention to detail and accuracy in data entry/order processing
- Excellent written and verbal communication
- Customer-first mindset; ability to build relationships and resolve issues
- Ability to manage multiple priorities in a fast-paced environment; self-starter with independence
- Microsoft Office: Excel (intermediate–advanced preferred), Outlook, and general PC skills
- Preferred: e-commerce or order management systems; Power BI/reporting tools; AI productivity tools (Copilot, ChatGPT)

Required Education & Experience
- High School Diploma or equivalent
- 2+ years of customer service, order entry, or data entry experience (high-volume transactional environment a plus)

Compensation/Benefits
- Salary range: $43,100 - $67,800
- Eligible for annual bonus and long-term incentive, if applicable; comprehensive benefits including medical/dental/vision, 401(k), paid holidays, vacation, and sick/compassionate days