Customer Success Specialist

Role: Customer Success Specialist focused on ensuring excellent customer experience and support within a biopharma-related context, likely in aesthetics, skincare, or therapeutics. Responsibilities: manage customer interactions via calls, emails, and chat; assist with account setup, orders, billing, inquiries, and upselling; act as customer advocate and support sales efforts; own account interactions end-to-end; contribute to team success. Requirements: associate or bachelor’s degree or equivalent; 5+ years in call center or inside sales roles; strong communication, initiative, and proficiency in Microsoft Office; able to thrive in fast-paced environments. Preferred: knowledge of customer service principles, telephony, and technology. HighValue: support for products in aesthetics, skincare, or therapeutics; role involves direct customer engagement, sales support, and cross-functional collaboration. WorkSetup: hybrid in Nashville TN, remote elsewhere; shifts 8:00am-4:30pm EST or 8:30am-5:00pm PST.