Customer Success Manager

Role: Customer Success Manager for Certara’s biosimulation software, focusing on client onboarding, adoption, and ongoing support within the life sciences industry. Responsibilities: serve as primary contact post-sale, facilitate client onboarding, upgrades, and training; educate clients on product features; advocate for client needs and communicate feedback internally; analyze client data to identify usage patterns and pain points; build strong relationships and ensure client satisfaction to foster retention and revenue growth. Requirements: fluent Portuguese, relevant industry experience, strong communication and problem-solving skills; service-oriented with high attention to detail; comfortable working remotely with constant communication; experience in SaaS, clinical data management, biopharma, or CROs preferred. HighValue: client management in biopharma, clinical data support, SaaS platform, regulatory compliance, working with top pharma and biotech clients, predominantly remote East Coast US-based. Collaboration involves cross-functional teams including Product Managers, Clinical Data Consultants, and Technical Operations.