Customer Success Manager

Role: Customer Success Manager (CSM) at Myriad Genetics, focusing on supporting key healthcare accounts such as hospitals, OBGYNs, oncologists, and genetic counseling groups. Objectives include onboarding new accounts, optimizing workflows, driving account retention and growth, and ensuring long-term success through digital tool implementation and stakeholder relationship building. Responsibilities encompass serving as primary liaison, cross-functional collaboration with Sales, Client Services, EMR, and Marketing, managing customer needs with data-driven solutions, and leveraging CRM systems like Salesforce for performance tracking. Qualifications: Bachelor’s degree preferred, 3+ years in customer service or account management, healthcare or biotech experience strongly preferred, with skills in communication, stakeholder management, and problem solving. High-value specifics include experience in healthcare/biotech industries, understanding of HIPAA and healthcare compliance, and proficiency with CRM tools. The role involves remote engagement with up to 10% travel, emphasizing strategic account management within the genomics and personalized medicine space.