Customer Success Coordinator (Req #1399)

Role: Customer Success Coordinator (CSC) supporting Managed Services clients post-sale, focusing on onboarding, adoption, retention, and expansion. Responsibilities: manage end-to-end onboarding, serve as primary client contact, support issue resolution, monitor account health, and identify growth opportunities. Maintain client relationships through proactive engagement, feedback translation, and service improvement initiatives. Use CRM (ChurnZero, Microsoft Dynamics 365) for reporting and account monitoring. Requirements: 1-3 years in customer-facing roles within IT or managed services, strong communication skills, proficiency in Microsoft Office, understanding of IT infrastructure, and a bachelor's degree or relevant experience. Preferred: experience with Cisco Webex, Microsoft Teams, and data analytics tools like Tableau. High-Value: supporting complex IT environments, including networking, security, and business communications. Position is remote, preferred candidates in Virginia or North Carolina, with no travel specified.