Customer Success Associate (Req #1421)

Role: Customer Success Associate (CSA) responsible for managing client relationships and ensuring high satisfaction with managed services delivery. Objectives include promoting ongoing value, customer retention, and service quality improvements. Responsibilities: establish strategic partnerships, conduct regular client meetings, oversee third-party annuity service partners, track customer satisfaction, lead root cause analyses for escalations, facilitate onboarding and service reviews, manage key account data, and collaborate with sales for upselling opportunities. Qualifications: 2-4 years client-facing experience in IT or managed services, proficiency with Microsoft Office and collaboration tools, strong customer service, active listening, and relationship management skills, analytical capability, and operational knowledge. Preferred: project management experience and understanding of IT infrastructure such as networking, security, and data management. High-value: focus on IT and managed services, client relationship management, operational and technical acumen, and cross-functional collaboration. Work setup: details on location or travel are not specified.