Customer Success Associate (Req #1321)

Role: Customer Success Associate (CSA) responsible for managing client relationships and ensuring high satisfaction with managed services delivery. Objectives include fostering trusted partnerships, driving continuous service value, and supporting customer retention. Responsibilities encompass client engagement through regular meetings, tracking satisfaction metrics, handling escalations, managing key account data, coordinating onboarding, leading performance reviews, and collaborating with sales to identify upsell opportunities. Qualifications: relevant degree or professional certifications, 2-4 years client-facing experience, strong communication and presentation skills, operational services management expertise, and familiarity with IT managed services including Networking, Security, and Business Communications. Preferred skills include project management experience and ability to work independently within a fast-paced environment. High-value specifics: experience in IT managed services, understanding of systems and networking, customer advocacy, and experience with service delivery metrics. Position entails working with mid-tier client accounts, managing third-party partner relations, and supporting service improvements. The role does not specify travel or location requirements beyond typical office-related activities.