Customer Solutions Specialist

Role: Field-based Customer Solutions Specialist within AbbVie's Access and Reimbursement team, serving as a subject matter expert on HCP-facing portals and electronic solutions to improve patient prescription experiences in immunology biologics. Responsibilities: engage with healthcare provider offices to assess and implement digital tools, diagnose delays in Rx workflows, and provide updates on portal functionalities; collaborate with field teams to tailor solutions that enhance patient access. Requirements: Bachelor's degree or equivalent experience; 2+ years working with specialty drugs requiring prior authorization, familiarity with drug acquisition channels in immunology, and healthcare environment experience. Skills: strong communication, account management, cross-functional partnership, understanding of compliance, and proficiency with Windows/internet tools. High-Value: immunology biologics, specialty pharmacy workflows, prior authorization processes, digital solutions for prescription access. Location: field-based in Hartford, CT; Springfield, MA; or Concord, NH, with travel as needed.