Customer Service Support Representative - Specimen Management (Onsite)

Role: On-site Customer Service Representative supporting Labcorp's healthcare testing services in Charleston, WV. Objectives: serve as liaise between Labcorp, customers, and patients; provide timely, accurate test result notifications; and enhance customer satisfaction. Responsibilities: address routine customer inquiries via calls and online, verify test forms, support medical record compliance, and maintain CRM and lab info systems. Requirements: High School diploma; at least 3 months customer service experience; proficiency with Microsoft Office; strong communication skills, attention to detail, and ability to multitask in a fast-paced environment. Preferred: Associate's degree; experience in contact center, healthcare, or lab systems like Salesforce or Laboratory Information Systems; and ability to work flexible hours including overtime. High-Value: healthcare industry background, medical record management, HIPAA compliance, and experience with lab info systems. Work setup: onsite in Charleston, WV; schedule Monday-Friday 8:30am-5:00pm; flexibility for overtime.