Customer Representative

Role: Field-based HIV Customer Representative responsible for engaging healthcare professionals within the Maryland territory, focusing on understanding customer needs, executing product positioning, and supporting customer-centric health outcomes. Responsibilities: deliver tailored product information, develop customer relationships, coordinate with the team on account strategies, and leverage technological channels for engagement. Demonstrates expertise in HIV market dynamics, payer environments, and specialty pharmacy channels, while managing complex customer accounts and fostering long-term partnerships. Requirements: Bachelor's degree with 2+ years in sales or 6+ years in relevant experience, valid driver's license, willingness to travel within the territory. Preferred: experience in infectious disease or HIV product sales, complex account management, and working in regulated environments. High-value: HIV therapeutics, specialty pharmacy, payer engagement, multichannel customer strategies, account development, compliance, and territory management. Work setup: field-based with variable travel depending on location.