Customer Master Data Specialist

Role Summary

We are seeking a detail-oriented and service-driven professional to join our enterprise master data team as a Enterprise Master Data Analyst. This role is pivotal in ensuring the accurate onboarding and maintenance of customer master data across integrated systems, with a strong emphasis on operational precision and white-glove customer service. The analyst will serve as a key liaison between compliance and IT teams—supporting golden record creation, survivorship logic, and downstream integration. By combining data stewardship with a customer-centric mindset, this role ensures every interaction is handled with professionalism, care, and a commitment to delivering a seamless experience for internal stakeholders and external partners. This position is based in Massachusetts and requires a presence on-site three days per week, and open to applicants authorized to work for any employer within the United States.

Responsibilities

• Manage intake of new customer records via eMDM platform, bulk load, and integration feeds
• Deliver white-glove onboarding support for customers
• Ensure accurate classification and reference data alignment during intake
• Serve as a customer-facing liaison for intake inquiries, ensuring timely and courteous resolution

• Apply data quality checks and logic, cleansing routines
• Resolve exceptions, duplicates, and match conflicts in collaboration with stewards
• Maintain audit trail of changes and ensure traceability
• Monitor data quality KPIs and identify recurring issues

• Validate customer data against SOX, GDPR, HIPAA, and GxP requirements
• Ensure proper handling of sensitive fields
• Support stewardship training and SOP updates

• Partner with IT team to ensure seamless data propagation
• Confirm eMDM ID generation and survivorship logic during intake
• Troubleshoot data quality issues and support downstream reconciliation
• Collaborate with MDM architects and technical teams on platform enhancements

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (Master’s preferred)
• 3+ years of experience in master data management, customer onboarding, or data quality roles
• Proven ability to deliver high-touch, customer-centric support in a fast-paced environment
• Familiarity with Informatica
• Understanding of compliance frameworks (SOX, GDPR, HIPAA) and pharmaceutical data standards
• Analytical mindset with experience in Excel, Power BI, or similar tools for KPI tracking
• Excellent communication skills and stakeholder engagement abilities
• Detail-oriented, proactive, and committed to continuous improvement

Skills

• Customer onboarding
• Data quality and stewardship
• Compliance and governance
• System integration and data propagation
• Bank-level data accuracy and auditability

Education

• Bachelor’s degree in Business, Information Systems, or related field (Master’s preferred)

Additional Requirements