Customer Experience Executive - Dallas / Fort Worth, TX

Role: Customer Experience Executive (CEE) serving as a primary liaison for key FMI accounts, focusing on delivering exceptional operational support and customer service across FMI’s product portfolio in a biotech/healthcare setting. Responsibilities: manage client relationships, assist with product and service implementation, monitor order and activity patterns to identify improvement opportunities, collaborate internally to customize solutions, address operational issues, and ensure high satisfaction levels. The role involves proactive communication, feedback collection, and process refinement, alongside partner coordination and internal project management. The CEE must maintain a warm professional presence, adhere to deadlines, and manage multiple initiatives while traveling up to 60%. Qualifications: Bachelor's degree or relevant experience, with 4+ years in customer service supporting biotech, healthcare, or related sales roles; familiarity with CRM systems (Salesforce preferred), data analysis, and remote team collaboration. Preferred: 5+ years experience, strong technical and interpersonal skills, knowledge of HIPAA, and proficiency with Microsoft Office. HighValue: biotech/healthcare customer support, account management, remote service delivery, and travel up to 60%. Work setup: primarily remote, within 50 miles of workload center, with bi-annual company meetings.