CRM Platforms Lead USBU
Takeda
August 11, 2026
Remote friendly (Boston, MA)
United States
$154,400 - $242,550 USD yearly
IT
About The Role
- Drives CRM strategy and execution for USBU Field Sales, Medical and Access capabilities; acts as a conduit between field teams and delivery teams.
- Translates strategic needs into clear, buildable requirements and release plans.
- Ensures CRM platform execution is aligned to standards, compliant, and measurable.
Scope & Leadership Expectations
- Develop and lead execution of an overall CRM strategy tailored to business priorities across in-line and launch brands, including existing capabilities and new technology investments.
- Primary DD&T point of contact for FPO, CEE and DD&T delivery pods; guides technology usage and identifies investment areas aligned to business strategy.
- Owns cross-functional delivery coordination and intake-to-release discipline for key CRM platform initiatives.
- Drives consistency and reuse through standard patterns, templates, and enablement.
Key Accountabilities / Responsibilities
- Create a roadmap of CRM priorities aligned with USBU and DD&T strategy.
- Translate field objectives into requirements, user stories, acceptance criteria, and release plans.
- Build, test, and deploy CRM solutions in an agile manner with onshore/offshore delivery teams.
- Ensure launch/release readiness with validation and stakeholder communications.
- Maintain enablement artifacts (technical design and testing documentation).
- Enforce platform standards and ensure changes are approved by CRM Architecture Council.
Qualifications / Experience
- Bachelor’s degree (business/technology/computer science or related) or equivalent experience.
- 8–12+ years in CRM platform delivery, digital product, or program leadership.
- Experience delivering in regulated environments; CRM platforms, commercial technologies, and Agile delivery (preferably pharma/life sciences).
- Ability to translate complex business needs into scalable solutions and delivery plans.
- Experience managing cross-functional stakeholders, dependencies, risks, and competing priorities.
- Strong communication, influencing, and change-management skills.
Application instructions
- Submit an employment application (process begins after clicking the “Apply” button).
- Drives CRM strategy and execution for USBU Field Sales, Medical and Access capabilities; acts as a conduit between field teams and delivery teams.
- Translates strategic needs into clear, buildable requirements and release plans.
- Ensures CRM platform execution is aligned to standards, compliant, and measurable.
Scope & Leadership Expectations
- Develop and lead execution of an overall CRM strategy tailored to business priorities across in-line and launch brands, including existing capabilities and new technology investments.
- Primary DD&T point of contact for FPO, CEE and DD&T delivery pods; guides technology usage and identifies investment areas aligned to business strategy.
- Owns cross-functional delivery coordination and intake-to-release discipline for key CRM platform initiatives.
- Drives consistency and reuse through standard patterns, templates, and enablement.
Key Accountabilities / Responsibilities
- Create a roadmap of CRM priorities aligned with USBU and DD&T strategy.
- Translate field objectives into requirements, user stories, acceptance criteria, and release plans.
- Build, test, and deploy CRM solutions in an agile manner with onshore/offshore delivery teams.
- Ensure launch/release readiness with validation and stakeholder communications.
- Maintain enablement artifacts (technical design and testing documentation).
- Enforce platform standards and ensure changes are approved by CRM Architecture Council.
Qualifications / Experience
- Bachelor’s degree (business/technology/computer science or related) or equivalent experience.
- 8–12+ years in CRM platform delivery, digital product, or program leadership.
- Experience delivering in regulated environments; CRM platforms, commercial technologies, and Agile delivery (preferably pharma/life sciences).
- Ability to translate complex business needs into scalable solutions and delivery plans.
- Experience managing cross-functional stakeholders, dependencies, risks, and competing priorities.
- Strong communication, influencing, and change-management skills.
Application instructions
- Submit an employment application (process begins after clicking the “Apply” button).