Consumer Experience (CX) Strategy Lead

Role Summary

Location: Cambridge, MA, Morristown, NJ. The CX Strategy Lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks. You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible.

Responsibilities

• Deliver CX strategy for R&D transformation: define our experience strategy and measurement frameworks to support R&D's digital evolution
• Lead cross-functional collaboration: Partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes
• Drive Strategic Implementation: Ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines
• Evangelize CX Excellence: Represent and advocate for consumer experience across the organization, influencing product and service strategy direction
• Build Team Capabilities: Mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness
• Champion Digital Transformation: Lead cultural shifts in how CX functions within R&D and broader organizational context. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency

Skills

• Experienced putting design thinking in practice, end to end.
• Able to question the initial space and the assumptions behind the brief.
• Know how to “open up the solution space” and run ideation sessions.
• Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP
• Experienced running collaboration and co-creation workshops
• Experienced creating new products or services from scratch.
• Experienced creating solutions with AI/ML
• Systems thinking
• Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders
• High EQ to manage different stakeholders within the organization and understand how to bring them along.

Qualifications

• Required: Minimum 7-10 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
• Preferred: Master's degree in relevant field.
• Preferred: Affinity with science (biology, chemistry), scientific background.

Education

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus