Collections Specialist

Role Summary

The Collections Specialist is responsible for the management of an assigned portfolio of customer accounts. The role is primarily focused on promoting timely and professional B2B collection of accounts receivable to reduce customer past due balances, promote increased Company cash flow, and reduce overall credit risk exposure to the Company. B2B collections will involve a combination of email and phone contact with customers. The Collection Specialist is also responsible for new customer credit approval up to a maximum of $10,000, approval of pending orders being held due to credit hold or credit limit issues, account reconciliation of outstanding items/payments, and other duties as assigned.

Responsibilities

• Effectively manages assigned portfolio of customer accounts to ensure timely collection while maintaining good customer relationships with a positive attitude.
• Accountable for reducing delinquency, DSO and bad debt expense for assigned accounts.
• Performs collection activities in accordance with corporate policies and procedures.
• Processes new customer credit applications and approves new accounts up to a maximum credit limit of $10,000.
• Reviews current order holds for release or additional action(s) required by Customer and/or Company to promote order release.
• Reviews, follows up and resolves invoice discrepancies and payment disputes in a timely manner, including short payments and unearned early payment discounts.
• Reconciles customer accounts as necessary to aid in collection efforts, including logging into customer portals to review invoice statuses etc.
• Submits invoicing through customer portals as required.
• Completes monthly reporting of past due accounts as identified by Credit Manager.
• Participates in monthly review of account portfolio with Credit Manager.
• Performs other duties as assigned.

Essential Functions

• Strong time management skills with ability to consistently meet deadlines
• Strong knowledge of B2B collection techniques, practices, and regulations
• General knowledge of general B2B credit principles and regulations
• Good communication and organizational skills
• Displays professionalism, quality service and a “can do” attitude to both internal and external contacts
• Ability to build and maintain effective work relationships across functional areas
• Ability to perform key mathematical and accounting functions (addition, subtraction, multiplication, division, percentages, debits, credits, balancing of accounts)

Qualifications

• Minimum of 2 years previous and recent B2B collections experience is required.
• High School Diploma or GED is required; 2-year college degree or higher is preferred.
• Basic Excel experience is required; Intermediate Excel experience is preferred.

Education And Experience

The position requires a minimum of two years of professional B2B collections experience or equivalent. Excellent verbal and written communications skills and strong interpersonal and customer service skills are required. Must have strong computer skills, proficiency with Excel is required, and experience with Microsoft Dynamics AX is preferred. Independent initiative; ability to identify, analyze and make improvements in processes is desired. Must be able to work in a fast pace environment, multi-task, and have good communication skills, both verbally and in writing.

Knowledge, Skills, And Abilities

• Ability to act independently. Ability to plan, organize and multi-task to complete assignments in an efficient manner. Ability to communicate professionally, both oral and written. Ability to pay attention to details and perform at a high level accuracy. Ability to work independently and with a team. Ability to work hours that conform to standard business operations (8:00 A.M. to 5:00 P.M.)