Center Training Coordinator

Role Summary

The Center Training Coordinator ensures the competency and continued development of center staff, including management. This role is responsible for the execution and ongoing monitoring of center training programs, facilitating instruction, scheduling, and coordinating training to align with business objectives and needs. It provides information and feedback to analyze center training needs and supports the development of Preceptors nominated for center training support, utilizing the Learning Management System (LMS) / eQMS to track staff progress and ensure competency and completion.

Responsibilities

• Executes and provides support for all ADMA BioCenter training initiatives.
• Ensures center personnel complete the required training for their job function in a timely manner and demonstrates competency upon completion.
• Performs observations and checks with new hires during the training process to ensure they progress as expected; works with center management and training leadership to implement corrections as necessary.
• Conducts new hire orientation and onboarding activities.
• Reports analysis findings and learning resource needs to Training leadership when identified.
• Provides feedback to assist in selection of center preceptors.
• Supports the training and development of Training Preceptors at plasma center locations.
• Ensures an active cross-training program is established and maintained.
• Maintains working knowledge of LMS / eQMS and assigns or ensures training is assigned to staff as needed.
• Collaborates with training leadership and Instructional Designer to develop training plans related to CAPAs where training or additional development is documented as part of the CAPA response.
• Assists with updates to training materials when revisions are required.
• Participates in the continuous evaluation and improvement of training programs, materials, and learning profiles for the business.
• Maintains competency in all center functions.
• Runs regular training reports from the LMS / eQMS and informs leadership and staff of any training pending.
• Required to continuously work in production areas to assist with training and remain current on skillsets.

Qualifications

• Required: A minimum of 1 year of experience working in a plasma center with responsibilities that may include training or serving as a preceptor for at least 1 year, or working in a clinical setting for at least 1 year.
• Preferred: 1–2 years of Phlebotomy experience.
• Competencies: Ability to follow cGMPs and procedures with great attention to detail; ability to train and motivate employees at all levels; knowledge of Federal and State regulations including OSHA and CAPA processes; ability to work in a high-pressure, deadline-driven environment.
• Experience Requirements: See above.

Skills

• Experience planning, organizing, and coordinating resources.
• Strong organizational, written and verbal communication, interpersonal and presentation skills.
• Knowledge of Microsoft Office products; ability to work with media to conduct video and other presentations.
• Ability to travel by car and/or air as needed.
• Knowledge of traditional and modern training methods and techniques.
• Maintain training-related paperwork and records; support audits from a training perspective.

Additional Requirements

• Compliance: Adherence to FDA regulations and company policies governing sales and marketing activities; completion of required compliance training; accurate documentation of interactions; data privacy compliance; proactive participation in compliance reviews and ongoing education on relevant FDA regulations.
• Physical/Other: May work in temperatures colder than -30C for short periods; potential exposure to Blood-Borne Pathogens; ability to travel as needed.