Case Manager - Phoenix, AZ
Insmed Incorporated
August 14, 2026
Remote
United States
Patient Advocacy
About the Role
Pharmaceutical Case Manager (Patient Services) responsible for overseeing the patient journey from initial onboarding through ongoing support and service for a designated region, ensuring a positive and seamless patient experience for specialty medications. Works with cross-functional teams (field access managers, educators, field sales, specialty pharmacies).
What You’ll Do / Responsibilities
- Build relationships with internal stakeholders, patients, and healthcare professionals to ensure timely service delivery.
- Manage patient support and case management from prescription receipt through ongoing treatment support.
- Collaborate cross-functionally to troubleshoot issues and share best practices.
- Verify insurance coverage and prior authorization; resolve barriers to treatment in partnership with Field Access Manager and Key Account Directors.
- Coordinate therapy initiation and support patient questions in accordance with prescribing information.
- Provide ongoing education based on prescribing information, monitor patient progress, and address concerns to support adherence.
- Use motivational interviewing techniques tailored to patient needs.
Qualifications / Requirements
- Bachelor’s degree or equivalent experience; 2 years of case management experience in pharma/biotech, clinics, hospital, or insurance.
Skills / “You Are Or You Also Have”
- Interpersonal collaboration; adaptable and open to change.
- Patient-centric, dedicated, proactive problem-solver.
- Strong verbal and written communication; HIPAA/privacy knowledge and confidentiality.
- Working knowledge of health insurance, Medicare Part D, prior authorization, and Rx reimbursement for specialty drugs.
- Experience with Adverse Event and Product Quality Complaint reporting.
Nice to Have
- 1 year in pharmaceutical/biotech case management.
Remote/Travel
- Fully remote; based in/near Phoenix, AZ area. Occasional domestic travel up to 25%.
Pay Range
- $39.00–50.00 hourly.
Application Instructions
- Current Insmed employees: apply via the Jobs Hub in Workday.
Pharmaceutical Case Manager (Patient Services) responsible for overseeing the patient journey from initial onboarding through ongoing support and service for a designated region, ensuring a positive and seamless patient experience for specialty medications. Works with cross-functional teams (field access managers, educators, field sales, specialty pharmacies).
What You’ll Do / Responsibilities
- Build relationships with internal stakeholders, patients, and healthcare professionals to ensure timely service delivery.
- Manage patient support and case management from prescription receipt through ongoing treatment support.
- Collaborate cross-functionally to troubleshoot issues and share best practices.
- Verify insurance coverage and prior authorization; resolve barriers to treatment in partnership with Field Access Manager and Key Account Directors.
- Coordinate therapy initiation and support patient questions in accordance with prescribing information.
- Provide ongoing education based on prescribing information, monitor patient progress, and address concerns to support adherence.
- Use motivational interviewing techniques tailored to patient needs.
Qualifications / Requirements
- Bachelor’s degree or equivalent experience; 2 years of case management experience in pharma/biotech, clinics, hospital, or insurance.
Skills / “You Are Or You Also Have”
- Interpersonal collaboration; adaptable and open to change.
- Patient-centric, dedicated, proactive problem-solver.
- Strong verbal and written communication; HIPAA/privacy knowledge and confidentiality.
- Working knowledge of health insurance, Medicare Part D, prior authorization, and Rx reimbursement for specialty drugs.
- Experience with Adverse Event and Product Quality Complaint reporting.
Nice to Have
- 1 year in pharmaceutical/biotech case management.
Remote/Travel
- Fully remote; based in/near Phoenix, AZ area. Occasional domestic travel up to 25%.
Pay Range
- $39.00–50.00 hourly.
Application Instructions
- Current Insmed employees: apply via the Jobs Hub in Workday.