Case Management

Role Summary

Case Management role requiring cross-functional collaboration with internal stakeholders to align objectives for key services, develop pull-through strategies and deliver quality programs to customers. Ideal candidate is highly motivated, well spoken, and energetic.

Responsibilities

• Review scientific information to promote understanding around the appropriate disease state and available treatment options.
• Answer customer inquiries, both telephonically and by email, clarifying desired information; researching, locating, and providing information.
• Educate and provide customers with product and services information.
• Identify and escalate priority issues.
• Document all call information according to standard operating procedures and regulatory requirements.
• Fulfill requests to customers by clarifying desired information, completing transactions, and forwarding requests.
• Exhibit excellent decision making skills to balance communication with consumers while ensuring compliance with regulatory guidelines.
• Develop feedback mechanism to maintain clear communication with internal stakeholders and corporate account team regarding case management.

Qualifications

• Four-year college degree required; science, nursing, social work, or related discipline preferred.
• Outstanding interpersonal and customer-centric skills.
• Excellent oral and written communication and listening skills.
• Aptitude in problem analysis and problem solving.
• Ability to multi-task and operate in a fast-paced environment.
• Proficiency in MS Office; specifically Excel.
• Excellent organizational skills.

Education

• Bachelors or better.

Additional Requirements

• Must be able to perform the essential functions of the position, with or without reasonable accommodation; reasonable accommodations will be provided for qualified individuals with disabilities unless doing so would impose undue hardship.