Care Educator - Northwest Region

Role Summary

Care Educator - Northwest Region. Aligned regionally with travel varying by business need. Candidates should reside near major cities such as Seattle, Las Vegas, San Francisco, Portland, or Salt Lake City.

Responsibilities

• Provide a compassionate, patient-centered, and empathetic infusion training experience in-home or within healthcare office settings for patients.
• Inform patients and caregivers about Apellis’ products, services, and resources through a personalized approach, acknowledging that each patient and caregiver has unique needs and experiences.
• Educate healthcare provider offices regarding Apellis’ offerings using a tailored strategy, understanding that every office, patient, and caregiver has distinct requirements and experiences.
• Address the various and intricate challenges faced by patients and caregivers in integrating home infusion into their daily lives, serving as a valuable resource and source of information and support. Ensure adherence to applicable industry regulations as well as Apellis’ policies, Standard Operating Procedures, and engagement protocols.
• Collaborate with regionally aligned cross-functional partners and/or field reimbursement managers to guarantee that nursing support is coordinated with product delivery and reimbursement processes, facilitating a seamless experience for patients.

• Engage and collaborate directly with internal cross-functional teams, including Market Access, Medical Affairs, and Patient Advocacy, to prioritize tasks and manage multiple projects related to patient education.
• Participate in and complete mandatory training on Disease, Product, Adverse Events, and Pharmacovigilance.
• Embrace an entrepreneurial mindset and adaptability as a vital member of the launch team, contributing to process definition and execution.
• Assist patients enrolled in the planned Early Access Program (EAP) under the guidance of the medical team, providing necessary home infusion training prior to the commercial product launch, if applicable.
• Availability to work weekends and evenings as required.
• Availability to assist cross regionally if business need arises.

Education

• Registered Nurse with current active license required.
• Bachelor’s degree or Master’s degree in Nursing, or Associate degree in Nursing with Bachelor’s degree in Business, Healthcare, Marketing or Life Sciences is required.
• Must live in the assigned territory. Territory realignments may occur for business purposes/needs, which may cause you to live outside aligned territory.

Experience

• Over two years of experience in the pharmaceutical and biotechnology sectors, specifically focusing on rare diseases.
• Experience in hematology and/or nephrology is preferred, but not required.
• More than two years of experience in home subcutaneous infusion or injection procedures.
• Possesses strong communication, organizational, and interpersonal skills, both in written and verbal forms.
• Demonstrates clinical, technical, and scientific knowledge, along with an aptitude for understanding complex disease states.
• Preferred experience includes working with intricate REMS programs and Adverse Event reporting.
• Exhibits effective time and workload management capabilities.
• Previous involvement in case management tasks is preferred.
• Must be an exceptional communicator, capable of simplifying complex concepts for patients with empathy.
• Proven ability to develop, implement, and execute plans independently.
• Demonstrated skill in fostering positive relationships both internally and externally.
• Shows adaptability in adjusting work responsibilities in response to changing requirements based upon business need.
• Must excel in a team setting and be willing to contribute at all levels with a flexible and positive demeanor.
• Knowledge of third-party payers, including Medicaid, Medicare, and commercial insurance, as well as familiarity with the case management process, including prior authorization and appeals, is essential.
• Proficient understanding of CPT, ICD-10, HCPCS coding, ASC, and physician reimbursement is required, with medical billing and/or coding certification being a plus.
• Fully skilled in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Fluency in Spanish is a plus.

Travel Requirements

• The position requires the ability to travel up to 85%, as it is field-based and involves domestic travel, with a willingness to work weekends and evenings as required.