JOB SUMMARY

The Care Coordinator serves as a dedicated contact for inbound calls from patients and caregivers. The Care Coordinator will have a strong understanding of the patient forward mission and will need to be a collaborator with strong communication skills.

This is a full time, non-exempt position, reporting to the Manager, Care Center, based in our Portsmouth, NH office location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports the team of Care Coordinators with primary focus on handling inbound calls and text messages.
• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and coordinating monthly supply and equipment orders.
• Works to ensure patients feel valued, secure and confident with starting and staying on treatment.
• Comfortable offering and attending video calls with patients and caregivers.
• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs.
• Operates under close direction of Care Center leadership.
• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events.

QUALIFICATIONS/KNOWLEDGE

• 2-year college degree preferred.
• Patient-facing health care experience preferred.
• Basic knowledge of Medicare, managed care, third party payers and Medicaid is a plus.
• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines.
• Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA).
• Solid working knowledge in the use of Excel, Word, and Outlook.
• Ability to speak and understand Spanish is preferred.

OTHER

Ability to move equipment weighing up to 50 pounds.

Equal Opportunity Employer, including disability/veterans.

ABOUT NOVOCURE

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

• innovation
• focus
• drive
• courage
• trust
• empathy