Role Summary
This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Territory Account Specialist engages with clients to identify mutual priorities and address their needs by problem-solving and leveraging resources to enhance patient outcomes. Expertise includes clinical selling, account selling, access navigation, and omni-channel engagement.
Responsibilities
- Pinpoint mutual priorities and formulate a strategic territory business plan to enhance product demand by addressing the requirements of key partners and their patients, achieving exceptional outcomes.
- Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify barriers, offering suitable solutions.
- Utilize market knowledge, competitors, industry trends, and cross-functional strategies to foresee and manage opportunities and challenges.
- Conduct planning meetings with key stakeholders to tackle complex customer issues and collaborate across departments to fulfill requirements.
- Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead virtual and live interactions with customers.
- Utilize omni-channel strategies to maximize engagement with customers, in person or virtually.
- Collaborate with regional colleagues, other field staff, and home-office teams to meet customer needs and deliver access support.
- Deliver timely access assistance and work with Patient Specialty Services associates to address customer requirements efficiently.
Qualifications
- Required: Bachelor’s degree; advanced degree a plus.
- Required: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
- Required: Ability to collaborate across functions in a matrix environment, proficiently communicate clinical product details, and navigate selling to large accounts and key segments.
- Required: Strong analytical skills to identify and use data to solve problems; ethical leadership and compliance with policies and laws.
- Required: Reside within the territory or within 50 miles; travel 60-80%; valid driver’s license.
- Preferred: Experience across therapeutic groups, disease states, and new product launches; understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and medical calling on HCPs.
Education
- Bachelor’s degree required; advanced degree preferred.