Cardiometabolic Care Specialist, Virtual - New England North

Role Summary

The Cardiometabolic Care Specialist, Virtual - New England North, is a remote/virtual sales role focused on achieving sales goals by promoting Novo Nordisk’s cardiometabolic portfolio to healthcare professionals. The role builds and maintains relationships with prescribers, physician assistants, nurse practitioners, medical staff and other customers, collaborates with cross-functional teams, and develops territory plans to drive patient care outcomes within the defined geography.

Responsibilities

• Demonstrates competencies on a consistent basis with territory level impact
• Follows appropriate direction around virtual call scripts and call continuum decision trees
• Follows appropriate direction around number of outbound customer calls per day, as well as appropriate frequency to ensure customer and call continuum
• Records notes of calls, including products discussed, key issues and concerns addressed, sales aids utilized, samples distributed, and other information to maximize future sales calls
• Sets follow up calls with customers based on call continuum plans and engagement
• Responsible for customer follow-up of inbound leads and for developing leads and referrals
• Utilizes understanding of the territory market including current market conditions, competitive market trends, priorities, and patient needs to develop and execute territory business plans
• Implements plans to gain virtual access to build and maintain business-relevant relationships with customers: prescribers, and support staff to drive business impact by collaborating around the clinical management of patients and offering NN I-approved solutions
• Develops and sustains internal relationships by collaborating across functions (e.g., Market access, Educators, etc.) by proactively sharing appropriate knowledge and business opportunities to impact customers. Researches, understands and tailors account plans based on stakeholders and accounts business practices
• Demonstrates proficiency in implementing the Novo Nordisk selling model with external customers and during company sponsored meetings
• Demonstrates professionalism and a customer-focused approach with internal and external stakeholders by actively listening, identifying and addressing customers and patients’ needs, and keeping commitments
• Proactively communicates and coordinates with relevant internal stakeholders (territory sales team, DBM, RBD, etc.) to implement plans and define roles and responsibilities to ensure accountability
• Demonstrates a clear and thorough understanding of the disease state(s) and its impact on customers and patients including the full range of treatment options available including a detailed knowledge of both NNI and competitor products
• Demonstrates thorough knowledge of all promoted NNI approved clinical studies and the skill to engage customers (prescribers, support staff, pharmacies) with fair balance on proper placement within the treatment continuum
• Participates in and contributes product and disease state knowledge during sales and marketing meetings, training programs, conventions and displays as appropriate

Additional Requirements

• 0-10% overnight travel required

Education

• Bachelor’s or equivalent degree, and/or PharmD required

Qualifications

• Previous experience in retail, non-retail/inside sales or customer service experience preferred
• Intermediate computer skills required (Windows, Word, Excel); Prior computer experience using sales data/call reporting software ideal
• Must be a self-starter and able to work independently and exercise good business judgement and discretion
• Must possess excellent customer service skills
• Excellent oral communication skills
• Solid understanding of diabetes and obesity disease states and Novo Nordisk’s products is needed, coupled with aptitude for learning and ability to communicate technical and scientific product and disease management information
• Ability to establish rapport, build relationships and close sales