Cardiometabolic Account Specialist (CAS) - South Bend, IN

Role Summary

The Cardiometabolic Account Specialist (CAS) is a field-based role in South Bend, IN, responsible for the launch of Ionis’s first wholly owned commercial product within their territory. The CAS will have a deep understanding of the healthcare market and the Familial Chylomicronemia Syndrome (FCS) community, including key customers and accounts treating cardiovascular and lipid-related diseases. This position focuses on driving performance and collaborating with cross-functional teams and external customers to advance Ionis goals and improve patient outcomes.

Responsibilities

• Customer Engagement and Experience
  • Educate HCPs and office staff to raise FCS disease state awareness, educate on diagnostic pathway, and instill an urgency to treat familial chylomicronemia syndrome (FCS)
  • Create positive prescribing experience through value added resourcing and hcp/patient support materials and programs.
  • Participate in conferences, congresses, and other scientific meetings to educate HCPs on FCS disease state and treatment.
• Market Knowledge
  • Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales & marketing strategy
  • Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for FCS patients
  • Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy
• Account Planning
  • Execute the brand strategic plans by developing and executing customer focused territory strategic account plans to maximize business opportunities and customer satisfaction
  • Build insight-driven focused tactics by understanding brand requirements & anticipating the current and future needs of our key customers including hospital and office-based Endocrinologists, Cardiologists and other sub-specialties that treat FCS patients
  • Adjust strategies to meet business goals in an assigned region through territory strategic insight
  • Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives
• Training
  • Participate in field meetings and training programs to understand brand messaging strategy, familial chylomicronemia syndrome disease state, and customer engagement tactics to effectively engage customers
  • Certify on approved label, compliance training and all applicable customer engagement policies
  • Learn and adhere to the company's mission and vision, policies and procedures, including the Ionis Code of Ethics and Business Conduct.
• Teamwork
  • Partner with cross-functional teammates to understand and address the unique needs of their customers, ensuring the customer and patient experience is held to the highest standards in a compliant manner.
  • Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics)
  • Leverage all available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience
  • Partner on accounts with patients who are seen by multiple specialties in multiple geographies

Qualifications

• 5+ years of experience in Pharma sales across the following competencies:
• Experience in New Product launches
• Account-based selling
• HCP and IDN engagement
• Cross-functional field team coordination
• Prior experience independently managing a sales territory
• Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients
• Injectable experience preferred
• Familiarity with Familial Chylomicronemia Syndrome (FCS) community
• Established relationships with key opinion leaders (KOLs) and major accounts
• Ability to analyze market data and develop territory strategies
• Record of navigating complex accounts and aligning solutions with patient needs
• Strong clinical knowledge and commitment to addressing patient needs

Education

• Bachelor’s Degree