Business Systems Optimization Lead, Sr. Associate

Role Summary

The Business System Optimization Lead, Senior Associate plays a pivotal role within the organization, responsible for ensuring efficient operation of business systems within the Novato Site through proficient use of business processes, SAP, and related boundary applications. The role acts as a bridge between the Site and functions translating local systems needs into inter-functional user requirements and ensuring the seamless integration and optimal performance of the business systems. This role is responsible for driving cross-functional alignment to define a clear vision and roadmap for optimizing system use, enhancing operational efficiency, and identifying improvement opportunities—leading execution through measurable outcomes within the Novato organization.

Responsibilities

• Optimizing System Processes by analyzing current systems, business processes, data workflows and identifying areas for improvement in collaboration with End-Users, SMEs and/or Process Leads.
• Cross site collaboration, standardization and alignment for approaches, recommendations and issue resolutions.
• Serve as key liaison between site and functions especially for SAP issues and escalations.
• Proactively engage with cross-functional teams to analyze data, provide insights, and support decision-making for system implementation and business integration.
• Assessing user proficiency, developing training materials, and managing change initiatives.
• Drive the process improvement and digital transformation roadmap with cross-functional partners, ensuring outcomes align with business strategic goals
• Manage and enhance communication channels, visual displays, and slide decks to effectively convey business goals, progress, key performance indicators, and achievements across the organization.
• Develop and maintain project plans, project status reports, highlighting milestones, deliverables, timelines, and resource requirements.
• Translate technical and system jargon into clear business language and vice versa.
• Perform other duties as assigned.

Qualifications

• Experience with change management, driving organizational transformation, and the ability to partner with other functional groups to achieve business objectives.
• Working knowledge of Manufacturing, Quality and/or Supply Chain preferred.
• Excellent attention to detail, organizational skills, and analytical thinking.
• Proven ability to work independently and collaboratively in a fast-paced, cross-functional environment.
• Strong communication and problem-solving skills, with the ability to navigate ambiguity and drive resolution.
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.

Education

• BA/BS in Business Administration, Life Sciences, or a related field.

Other

• 5+ years‚Äô experience in Biotechnology, Pharmaceutical or other regulatory industry.
• Knowledge of Boundary Systems such LIMS and Binocs is preferred.
• Demonstrated working knowledge of SAP and MES
• Master Data and Project Management is desired.
• 4 days a week onsite