Business Process Analyst, Technical Manager

Role Summary

The Business Process Analyst, Technical Manager is a strategic leader at the Novato Site, responsible for ensuring that core SAP business processes—spanning manufacturing, supply chain, and quality—are effectively maintained, and continuously improved. A key aspect of this role is aligning these processes with SAP capabilities, ensuring that workflows are not only operationally sound but also scalable, compliant, and well-integrated with business processes. This includes supporting the sustainment and enhancement of SAP-enabled processes to drive long-term efficiency and performance. Functioning as both a business analyst and a change agent, the Technical Manager collaborates with cross-functional teams to identify process improvement opportunities, lead change initiatives, and ensure that business operations are aligned with strategic goals. The role serves as a vital link between site operations and enterprise functions, translating business needs into actionable process requirements and ensuring that SAP-supported workflows are optimized for usability and effectiveness.

Responsibilities

• Collaborate with stakeholders across manufacturing, supply chain, and quality functions and Ignite Center of Excellence to identify business processes impacted by system enhancements.
• Serve as Business Process Manager for Systems as necessary.
• Design and document comprehensive workflows for new and revised business processes, ensuring alignment with operational goals and compliance requirements.
• Translate business needs into clear business requirements, functional specifications, and process maps to guide system related enhancements.
• Partner with cross-functional teams to assess and prioritize process changes based on business impact, urgency, and resource availability.
• Develop and manage action plans to implement approved changes, ensuring timely execution and alignment with project milestones.
• Monitor progress and escalate risks or delays to ensure accountability and resolution.
• Lead change management efforts to support the adoption of new or modified business processes.
• Develop training materials, user guides, and support documentation tailored to end-user needs.
• Facilitate workshops and training sessions to build process awareness, capability, and confidence across teams.
• Build and maintain strong relationships with stakeholders across departments, including manufacturing, quality assurance, supply chain, and IT.
• Monitor the effectiveness of implemented changes and gather user feedback to identify further enhancement opportunities.
• Perform other duties as assigned to support strategic and operational goals.

Experience

• Demonstrated expertise in business process modeling, analysis, and continuous improvement methodologies.
• Strong analytical skills with the ability to assess complex workflows, identify inefficiencies, and develop strategic solutions.
• Proven ability to create clear and comprehensive process documentation, including workflows, SOPs, and training materials.
• Effective communicator with strong interpersonal skills, capable of engaging and influencing stakeholders across all organizational levels.
• Experience facilitating change management initiatives such as process mapping and/or kaizen events.
• Track record of driving cross-functional alignment and partnering with diverse teams to implement process improvements that support business objectives.
• Deliver training to support process adoption and operational readiness.
• Solid understanding of SAP-supported business processes, particularly within manufacturing, supply chain, and quality.
• Skilled in stakeholder engagement, with the ability to build consensus, drive accountability, and support decision-making across departments.
• Analytical mindset with the ability to interpret data, identify trends, assess risks, and uncover opportunities for optimization.
• Adept at navigating ambiguity and leading process transformation efforts with a Lean and Agile approach.

Education

• BA/BS in Business Administration, Life Sciences, or a related field.

Other

• 8 years’ experience in Biotechnology, Pharmaceutical or other regulatory industry required.
• Knowledge of SAP, Lean, Six Sigma, Project Management, and Data Analytics is desired.
• 4 days a week onsite presence.