Associate Vice President, Commercial Operations

Role Summary

Associate Vice President, Commercial Operations responsible for developing and deploying operational support for the commercial organization to positively impact field activity and business performance. Acts as a key business partner to commercial teams, leading a team that provides high-quality commercial support and participates in decision-making for the Harmony commercial team and regional/local markets. Focuses on business planning, performance tracking, and sales execution, with strong cross-functional collaboration and data-driven, customer-centric growth.

Responsibilities

• Develop and execute the commercial operations strategy aligned with corporate objectives.
• Lead an effective and unified commercial operations team (Sales & Marketing Operations including Incentive Compensation, Fleet Services, Training and Development, and Data & Customer Master Management).
• Maintain subject matter expertise within Commercial for disease states, products and therapeutic areas aligned with Harmony‚Äôs portfolio and account management strategy.
• Develop and leverage framework for strategic/tactical business planning for different parts of the commercial and brand teams.
• Strategic thinking beyond own function; consider overall business objectives and company strategy.
• Ensure effective cross-functional collaboration and transparency with areas within and outside of the Commercial organization.
• Responsible for management control policy and ensure excellence in communication and deployment of key sales initiatives to field and internal departments; oversee programs.
• Ensure robust, effective and secure management of commercial data and systems to support the business.
• Manage the design, implementation and execution of incentive compensation programs and incentive contests.
• Manage the design and implementation of sales training content, materials and activities to educate field sales, field reimbursement managers and remote territory managers.
• Ensure commercial operations systems support compliant use of sales and marketing resources available to the field.
• Institute processes for data and reporting governance of ad-hoc field-based inquiries from the executive team and other Commercial functions.
• Manage Commercial Operations budget and allocate resources across functions to maximize impact.

Qualifications

• Bachelor‚Äôs Degree required; MBA preferred
• 15+ years‚Äô experience within the pharmaceutical industry with at least 10+ years‚Äô experience within a commercial operations function, and 7+ years managing a commercial operations team
• Deep understanding and experience with field-based team strategy/performance/data analytics, sales force optimization and deployment, customer targeting/segmentation and call plan development, CRM experience, data management and customer master management
• Strategic mindset with the ability to assess and enhance existing processes for efficiency
• Experience leveraging quantitative techniques and statistical analyses in support of the business
• Ability to work/lead in a dynamic, multi-disciplined team environment

Skills

• Strategic planning and execution
• Cross-functional collaboration
• Data management and analytics
• Incentive compensation design and deployment
• Sales training development
• CRM and customer master management

Education

• Bachelor‚Äôs Degree required; MBA preferred

Additional Requirements

• Domestic travel estimated at 5% of time
• Quiet work environment; close vision; ability to use computers and mobile devices
• Occasional lifting of more than 20 pounds; prolonged sitting