Associate Director, Service Engineering

Role: Associate Director of Service Engineering, responsible for ensuring the reliability, availability, and operational excellence of Natera's lab-facing platforms supporting genetic testing and diagnostics. Responsibilities include leading a team of Service Engineers/SREs, managing incident response, defining SLAs/SLOs, overseeing system resilience, and driving automation and best practices in monitoring and fault tolerance. The role involves close collaboration with Production Engineering, Lab Ops, Bioinformatics, and Compliance to support mission-critical clinical systems, ensuring regulatory compliance (e.g., HIPAA, CLIA, CAP), and managing risk through disaster recovery and change management. Qualifications: 8+ years in service engineering or related fields, with 5+ years of leadership experience managing technical teams supporting mission-critical systems in regulated environments. Hands-on expertise in incident management, root cause analysis, and clinical or biotech systems such as LIMS or data pipelines. Preferred: experience in healthcare, biotech, or bioinformatics, familiarity with automation tools, and establishing operational KPIs for clinical systems. High-value specifics include focus on genetic diagnostics, regulated healthcare environments, and cloud/infrastructure oversight. The position emphasizes cross-functional collaboration with engineering, bioinformatics, and compliance teams, with an expectation of leadership in operational strategy and risk mitigation.