Associate Director, S&OP Process Owner – Operations (Multiple Locations)

Role Summary

Associate Director, S&OP Process Owner – Operations (Multiple Locations) will drive the Sales and Operations Planning (S&OP) process design and discipline including Sales and Operations Execution (S&OE), champion continuous improvement initiatives within the Operations organization, and govern adherence to S&OP/S&OE while leading transformational changes to enhance procedural maturity and sustainable business performance.

Responsibilities

• Develop, implement, and drive process adherence of S&OP/S&OE within Operations including senior leadership.
• Drive governance of S&OP/S&OE processes and manage cross-functional interdependencies to address governance, compliance, deviations and issues. Create and implement an audit schedule for Operations/Supply Chain to ensure guidance and processes throughout the S&OP cycle including Demand Review, Supply Review, Reconciliation, and Executive S&OP as well as S&OE. Establish best practices and standard templates based on the segmented portfolio.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the S&OP/S&OE processes by identifying challenges, implementing best practices, and leveraging leading-class methodologies, technologies and data analytics to optimize planning and decision making.
• Partner, negotiate and influence without authority to senior-level stakeholders to drive alignment and support S&OP/S&OE implementation across Commercial, Finance, and Operations.
• Partner with cross-functional stakeholders to strategize business objectives and develop a continuous improvement roadmap that aligns processes with these goals, while coordinating with the Change Management team to ensure smooth implementation and execution.
• Build and maintain strong cross-functional stakeholder relationships by effectively influencing without direct authority, while collaborating with the technology team on system improvements that drive simplification and efficiency through automation.
• Collaborate with the Training and Change Management team to develop training and support materials and conduct training sessions as a Subject Matter Expert (SME) when needed.
• Facilitate performance metric development and monitor Operations, identifying areas of improvement
• Drive consistent application of S&OP/S&OE analytics in Operations.

Qualifications

• Bachelor‚Äôs degree required, in preferred fields such as business, operations management, finance, science or engineering, or related degree.
• 10 years+ of experience, with 4+ years of pharmaceutical industry experience, in Operations, Commercial or Finance functions.
• Proven experience fostering collaboration across cross-functional organizations while influencing without authority.
• Experience in formal S&OP and, or S&OE processes.
• Strong analytics skills, identifying trends, and making informed decisions. Ability to solve complex programs, develop action plans and drive continuous improvement.
• Effective leadership with executive presence and proven presentation and communication (oral & written) skills. Proven ability to communicate and deliver results, actions, decisions, and concerns with little direction or supervision in a timely manner. Demonstrated success as a collaborative team player. Excellent organizational, written, and oral communication skills are required.
• System experience across JDA (or other Demand Planning software), SAP (or other ERP systems), and QlikSense (or other reporting tools) preferred.

Skills

• Cross-functional collaboration
• Change management
• Process design and governance
• Data analytics and reporting
• Strategic planning and continuous improvement
• Stakeholder influence without authority

Education

• Bachelor‚Äôs degree required in a relevant field.