Associate Director, Rare Blood Disorders, Patient Services

Role Summary

Associate Director, Rare Blood Disorders, Patient Services — Cambridge, MA. Responsible for the overall patient journey for Sutimlimab Blood Disorders Patient Solutions, assessing and implementing services and education to improve quality and efficiency, and ensuring patient engagement preferences are met. Lead day-to-day operations, vendor and performance management, and cross-functional collaboration to maintain compliance with SOPs and optimize patient and provider support programs.

Responsibilities

• Build and operationalize best-in-class services to support the rare blood disorders community.
• Assess service levels and capabilities needed for current services.
• Ensure compliance with pharmacovigilance monitoring and reporting requirements. Ensure compliance with Sanofi Genzyme policies.
• Recommend capabilities to scale personalized services. Identify opportunities to streamline processes, leverage technology and champion continuous improvement.
• Maintain knowledge management tools, SOPs, workflows. Ensure approved resources are available to support patient needs.
• Develops annual contracts for PSP that fall within remit, and manage day to day contract compliance
• Provide direction and guidance to vendor partner(s) on program structure and day-to-day program operations
• Develop/obtain/maintain approval and training on SOPs related to PSP daily activities
• Ensure PSP members are trained on all applicable requirements and maintain accurate training records per SOPs
• Oversee the monthly reconciliation process for Adverse Event (AE) reporting of vendors providing support to Sutimlimab
• Partner with VENDOR manager to collaborate and understand program utilization of PAP and copay assistance
• Manage annual budget needed to operate Sutimlimab patient support programs
• Manage multiple patient and provider support program projects that require alignment of internal and external resources within specified timelines
• Build and sustain strong working relationships with key internal stakeholders, including field sales, customer operations, patient access, corporate accounts, commercial operations, business analytics, marketing, legal and finance
• Implement, monitor and analyze program data/reporting and key performance metrics
• Identify trends and present data insights and complex issues in a clear and concise manner
• Act as the internal primary point of contact for patient and provider program issues, address and resolve escalated issues, and implement improvements to avoid recurrence
• Serve as the liaison to the sales and market access teams
• Lead launch planning for in-house project implementation as applicable
• Be an active leader on the Patient Services leadership team as we build our best in class patient experience model. Be a leader for change.
• Share best practices across different Sanofi Genzyme Patient Services therapeutic areas

Qualifications

• 5-7 years biotechnology/pharmaceutical experience. 3-5 years management in Pharma Industry Patient Services
• BS/BA degree required
• Project Management Skills a plus
• Cambridge, MA, USA based position

Skills

• 5+ years of relevant experience in the biotech and/or pharmaceutical industry
• Familiarity with patient and provider support services, co-pay assistance, patient assistance programs, specialty pharmacy distribution, REMS and/or case management experience
• Reimbursement experience in biotech / pharma; hematology or rare disease preferred
• Excellent analytical, strategic thinking, creativity, and problem-solving skills
• Strong communication skills and ability to work with cross-functional teams
• Self-starter who functions well independently and within a team
• Ability to work under pressure, in a fast-paced environment
• Ability to act with a sense of urgency to identify and address patient, provider and process issues
• Advanced computer skills (Excel, Power Point, Smartsheet and Microsoft Project)

Education

• BS/BA degree required