Associate Director, Rare Blood Disorders, Patient Services

Role Summary

Associate Director, Rare Blood Disorders, Patient Services – Cambridge, MA. Leads the Sutimlimab Blood Disorders Patient Solutions program, overseeing the patient journey, service design, education, vendor and operations management, and compliance with SOPs. Partners with cross-functional teams to optimize patient and provider support and ensure engagement aligned with patient preferences.

Responsibilities

• Build and operationalize best-in-class services to support the rare blood disorders community.
• Assess service levels and capabilities needed for current services.
• Ensure compliance with pharmacovigilance monitoring and reporting requirements. Ensure compliance with Sanofi Genzyme policies.
• Recommend capabilities to scale personalized services. Identify opportunities to streamline processes, leverage technology and champion continuous improvement.
• Maintain knowledge management tools, SOPs, workflows. Ensure approved resources are available to support patient needs.
• Develops annual contracts for PSP that fall within remit, and manage day to day contract compliance
• Provide direction and guidance to vendor partner(s) on program structure and day-to-day program operations
• Develop/obtain/maintain approval and training on SOPs related to PSP daily activities
• Ensure PSP members are trained on all applicable requirements and maintain accurate training records per SOPs
• Oversee the monthly reconciliation process for Adverse Event (AE) reporting of vendors providing support to Sutimlimab
• Partner with VENDOR manager to collaborate and understand program utilization of PAP and copay assistance
• Manage annual budget needed to operate Sutimlimab patient support programs
• Manage multiple patient and provider support program projects that require alignment of internal and external resources within specified timelines
• Build and sustain strong working relationships with key internal stakeholders, including field sales, customer operations, patient access, corporate accounts, commercial operations, business analytics, marketing, legal and finance
• Implement, monitor and analyze program data/reporting and key performance metrics
• Identify trends and present data insights and complex issues in a clear and concise manner
• Act as the internal primary point of contact for patient and provider program issues, address and resolve escalated issues, and implement improvements to avoid recurrence
• Serve as the liaison to the sales and market access teams
• Lead launch planning for in-house project implementation as applicable
• Be an active leader on the Patient Services leadership team as we build our best in class patient experience model. Be a leader for change.
• Share best practices across different Sanofi Genzyme Patient Services therapeutic areas

Qualifications

• 5-7 years biotechnology/pharmaceutical experience. 3-5 years management in Pharma Industry Patient Services
• BS/BA degree required
• Project Management Skills a plus
• Cambridge, MA, USA based position

Knowledge, Skills & Competencies / Language

• 5+ years of relevant experience in the biotech and/or pharmaceutical industry
• Familiarity with patient and provider support services, co-pay assistance, patient assistance programs, specialty pharmacy distribution, REMS and/or case management experience
• Reimbursement experience in biotech / pharma; hematology or rare disease preferred
• Excellent analytical, strategic thinking, creativity, and problem-solving skills
• Strong communication skills and ability to work with cross-functional teams
• Self-starter who functions well independently and within a team
• Ability to work under pressure, in a fast-paced environment
• Ability to act with a sense of urgency to identify and address patient, provider and process issues
• Advanced computer skills (Excel, Power Point, Smartsheet and Microsoft Project)

Education

• BS/BA degree required