Associate Director, Rare Blood Disorders, Patient Services

Role Summary

Associate Director, Rare Blood Disorders, Patient Services – Cambridge, MA. Responsible for the overall patient journey within Sutimlimab Patient Solutions, including assessing and implementing services and education, improving quality and efficiency, and aligning patient engagement with program goals. Manages day-to-day operations, vendor and performance management, and ensures compliance with SOPs and related programs. Leads projects to optimize patient and provider support, including SOPs, call guides, workflows, reporting, and interfaces with Copay, PAP, and Case Management.

Responsibilities

• Build and operationalize best-in-class services to support the rare blood disorders community.
• Assess service levels and capabilities needed for current services.
• Ensure compliance with pharmacovigilance monitoring and reporting requirements; ensure compliance with policies.
• Recommend capabilities to scale personalized services; identify opportunities to streamline processes and champion continuous improvement.
• Maintain knowledge management tools, SOPs, workflows; ensure resources are available to support patient needs.
• Develop annual contracts for PSP within remit and manage day-to-day contract compliance.
• Provide direction to vendor partners on program structure and day-to-day operations.
• Develop/obtain/maintain approvals and training on PSP SOPs; ensure training records are up to date.
• Oversee monthly reconciliation for Adverse Event reporting of vendors.
• Collaborate with vendor management to understand PAP and copay assistance utilization.
• Manage annual budget for Sutimlimab patient support programs.
• Manage multiple PSP projects aligning internal and external resources within timelines.
• Maintain strong relationships with internal stakeholders (field sales, patient access, finance, etc.).
• Implement, monitor and analyze program data, reporting, and KPIs.
• Identify trends and present data insights clearly; address escalated issues and implement improvements.
• Serve as primary internal contact for patient and provider program issues; liaise with sales and market access teams.
• Lead launch planning for in-house project implementations; contribute as a leader in Patient Services.
• Share best practices across Sanofi Genzyme Patient Services therapeutic areas.

Qualifications

• Required: 5-7 years biotechnology/pharmaceutical experience; 3-5 years management in Pharma Industry Patient Services; BS/BA degree; Cambridge, MA based position; Project Management skills a plus.
• Preferred: 5+ years in biotech/pharma; familiarity with patient/provider support services, co-pay assistance, patient assistance programs, specialty pharmacy distribution, REMS or case management; reimbursement experience in biotech/pharma; hematology or rare disease experience; advanced analytical, strategic thinking, and problem-solving skills; strong cross-functional communication; ability to work independently and under pressure; advanced computer skills (Excel, PowerPoint, Smartsheet, Microsoft Project).

Skills

• Analytical and data-driven decision making
• Strategic thinking and problem-solving
• Effective cross-functional communication
• Project and vendor management
• Process improvement and knowledge management
• Adaptability in a fast-paced environment

Education

• BS/BA degree required