Associate Director PSS Workforce Analytics and Reporting

Role Summary

Associate Director PSS Workforce Analytics and Reporting – lead the end-to-end strategy, execution, and governance of dashboards and performance reporting across Sanofi’s Patient Support Services (PSS) organization; translate business priorities into technical requirements and drive actionable insights to improve patient impact.

Responsibilities

• Own the end-to-end dashboard lifecycle ‚Äì from requirements gathering through design, data validation, deployment, and ongoing optimization.
• Drive alignment across stakeholders, hub, and analytics teams to ensure consistent KPIs, definitions, and reporting standards.
• Partner closely with case manager / patient hub operations teams to ensure dashboards reflect business processes and program outcomes.
• Collaborate with digital and offshore analytics teams to ensure timely, accurate, and high-quality dashboard delivery.
• Translate business priorities into clear technical requirements, track progress, and communicate status, risks, and mitigation plans.
• Support ad hoc analytics and reporting requests from cross-functional stakeholders, ensuring timely and accurate responses.
• Lead the development of SLAs and metrics for operational excellence, ensuring programs are measured consistently and outcomes are actionable.
• Ensure transparency and stakeholder engagement through regular updates, documentation, and governance.
• Evaluate and enhance existing dashboards to improve usability, automation, and decision-making value.
• Champion best practices in visualization, data storytelling, and governance to elevate reporting across PSS.

Qualifications

• Required: Bachelor‚Äôs degree in Analytics, Business, or related field; advanced degree preferred.
• Required: 7+ years of experience in analytics, business intelligence, or data strategy roles within pharma, healthcare, or patient support services.
• Required: Proven experience with patient hubs, case management programs, and/or field reimbursement operations.
• Required: Demonstrated success leading complex cross-functional initiatives independently, with strong accountability and follow-through.

Skills

• Power BI (preferred) or similar BI tools (Tableau, Qlik, etc.).
• Familiarity with Salesforce Health Cloud, Veeva, call center systems, and other patient access data sources.
• Strong understanding of data governance, KPI standardization, and dashboard development lifecycle.
• Experience managing offshore or cross-functional analytics teams and ensuring execution against defined timelines.

Education

• Bachelor‚Äôs degree in Analytics, Business, or related field; advanced degree preferred.