Associate Director, People Support - HRConnect People Solutions
AbbVie
June 27, 2026
Remote friendly (North Chicago, IL)
United States
$141,500 - $268,500 USD yearly
Human Resources
Purpose
Associate Director, HRConnect People Support leads a team delivering excellent, efficient employee experience as the first point of contact for all HR-related matters within AbbVie’s global HR operations shared service center. Collaborates with cross-functional partners to deliver HR strategic priorities and business needs across multiple geographies and global teams.
Responsibilities
- Champion HR services and content to ensure excellent employee experience.
- Build and sustain a high-performing, highly engaged team of HR Operations Consultants.
- Sponsor process optimization (including technology enhancements) to reduce resolution time and manual effort.
- Liaise with HR business partners globally to align People Experience support, increase employee/manager self-service, and reduce risk and administrative effort.
- Engage stakeholders to meet/exceed service level agreements, quality targets, and KPIs.
Qualifications
- Bachelor’s degree (or equivalent experience); Master’s degree preferred.
- 8–10+ years’ experience in HR and/or HR operations support.
- Demonstrated people leadership building and sustaining high-performing teams.
- Experience managing HR services for a large, geographically dispersed, global organization (>10,000 employees).
- Experience with HR, Time and Payroll solutions (e.g., Workday, SAP), CRM case management, and related data/vendor management.
- Strong analytical/problem-solving skills and ability to plan and implement projects.
- Strong stakeholder management; excellent verbal and written communication.
Benefits
- Comprehensive benefits including paid time off, medical/dental/vision insurance, and 401(k) for eligible employees.
- Eligible to participate in long-term incentive programs.
Associate Director, HRConnect People Support leads a team delivering excellent, efficient employee experience as the first point of contact for all HR-related matters within AbbVie’s global HR operations shared service center. Collaborates with cross-functional partners to deliver HR strategic priorities and business needs across multiple geographies and global teams.
Responsibilities
- Champion HR services and content to ensure excellent employee experience.
- Build and sustain a high-performing, highly engaged team of HR Operations Consultants.
- Sponsor process optimization (including technology enhancements) to reduce resolution time and manual effort.
- Liaise with HR business partners globally to align People Experience support, increase employee/manager self-service, and reduce risk and administrative effort.
- Engage stakeholders to meet/exceed service level agreements, quality targets, and KPIs.
Qualifications
- Bachelor’s degree (or equivalent experience); Master’s degree preferred.
- 8–10+ years’ experience in HR and/or HR operations support.
- Demonstrated people leadership building and sustaining high-performing teams.
- Experience managing HR services for a large, geographically dispersed, global organization (>10,000 employees).
- Experience with HR, Time and Payroll solutions (e.g., Workday, SAP), CRM case management, and related data/vendor management.
- Strong analytical/problem-solving skills and ability to plan and implement projects.
- Strong stakeholder management; excellent verbal and written communication.
Benefits
- Comprehensive benefits including paid time off, medical/dental/vision insurance, and 401(k) for eligible employees.
- Eligible to participate in long-term incentive programs.