Associate Director, Patient Support Services Analytics Dashboard Strategy and Governance

Role Summary

Associate Director, Analytics Dashboard Strategy & Governance will lead the end-to-end strategy, execution, and governance of dashboards and performance reporting across Sanofi’s Patient Support Services (PSS) organization. This is a highly visible and hands-on role requiring strong initiative, communication, and technical fluency, thriving in a fast-paced, matrixed environment to proactively manage priorities and drive deliverables independently.

Responsibilities

• Own end-to-end dashboard lifecycle - from requirements gathering through design, data validation, deployment, and maintenance.
• Drive alignment across field stakeholders, offshore hub teams, and digital partners to ensure consistent KPIs, definitions, and reporting standards.
• Proactively manage relationships with technical and offshore hub teams to ensure timely and accurate dashboard delivery.
• Translate business priorities into clear technical requirements for development teams and track progress through completion.
• Evaluate existing reports and identify opportunities to streamline, consolidate, or automate performance reporting.
• Establish and maintain dashboard governance policies, including version control, access management, and change tracking.
• Deliver insights to senior leadership through well-structured analytics summaries and recommendations.
• Keep stakeholders informed with regular progress updates, risks, and mitigation plans - ensuring transparency and accountability.
• Champion best practices in visualization, data storytelling, and information design to improve reporting usability and impact.

Qualifications

• Bachelor‚Äôs degree in Analytics, Business, or a related field preferred; Master‚Äôs degree strongly preferred.
• 7+ years of experience in analytics, business intelligence, or data strategy roles within pharma, healthcare, or patient services preferred.
• Demonstrated success leading complex, cross-functional reporting initiatives with limited supervision.
• Prior experience in Patient Support Services, Field Operations, or Patient Hub environments strongly preferred.

Skills

• Strong proficiency with Power BI (preferred) or similar BI tools (e.g., Tableau, Qlik).
• Solid understanding of data governance, KPI standardization, and dashboard development lifecycle.
• Experience working closely with digital/data engineering teams and managing offshore analytics or reporting resources.
• Ability to translate business requirements into technical deliverables and track execution to completion.
• Familiarity with data sources supporting patient access programs (e.g., Salesforce health cloud, Veeva, call centers, field data).

Education

• As listed in Qualifications

Additional Requirements

• No explicit travel or physical demands specified as essential in the provided material.