Associate Director, Patient Services Training - Systems

Role: Associate Director, Patient Services Training - Systems, leading strategy, design, and delivery of systems training for Patient Support Program Teams, including CRM (Salesforce Health Cloud), telephony (Five9), and reporting tools. Responsibilities: develop and oversee training programs aligned with organizational goals, partner with cross-functional leaders, measure training effectiveness, create training materials, facilitate live and virtual sessions, support change management, and assist with system UAT. Requirements: Bachelor's degree in Instructional Design, Healthcare, or related field; 8+ years in patient services or HUB operations with training experience in regulated environments; deep CRM expertise, preferably Salesforce Health Cloud; proficiency in adult learning principles, instructional design, and e-learning tools (e.g., Articulate, Storyline); strong communication, organizational, and stakeholder management skills. Preferred: experience with Field Reimbursement and product launches. High-Value: remote role with ~25% domestic travel, involved in patient-centric systems training within a biotech company supporting serious and rare disease therapies. Collaboration with IT, Compliance, Patient Services Ops, and leadership. No specific therapeutic areas or development stages explicitly mentioned.