Associate Director, Patient Services Business Design

Role: Associate Director, Patient Services Business Design, serving as a strategic leader to translate organizational strategies into operational capabilities within AbbVie's patient support programs. Responsibilities: lead a team in developing and executing business designs, analyze and optimize end-to-end processes, model business capabilities, and ensure cross-functional alignment among stakeholders including Business Technology, Compliance, and Marketing. Focus on process efficiency, program improvement, and delivering a consistent patient experience. Qualifications: Bachelor's degree required, Master’s preferred; 7+ years management experience, with at least 3 years in Business Design, Architecture, or Analysis; healthcare or regulated environment experience preferred. HighValue: patient services, omni-channel platforms, CRM solutions, process modeling, and cross-functional stakeholder management. WorkSetup: in-office Tuesday-Thursday; proficient in managing multiple complex projects in a highly matrixed environment.