Associate Director, Order to Cash
Telix Pharmaceuticals Limited
August 29, 2026
Remote friendly (Fishers, IN)
United States
Operations
Associate Director, Order to Cash
Key Accountabilities
- Own the full O2C lifecycle: customer onboarding, master data governance, billing, credit, collections, cash application, dispute resolution, reporting, reserves, and close support.
- Establish O2C governance, process accountability, service levels, escalation paths, and decision rights.
- Lead the O2C team (player-coach), driving accountability, customer service, controls discipline, continuous improvement, and measurable outcomes.
Customer, Pricing & Item Master Data Governance
- Govern customer master data (creation, updates, deactivation, tax status, payment terms, credit limits, approvals).
- Oversee pricing master data (price lists, contract pricing, discounts, rebates, commercial terms in ERP/billing systems).
- Partner to validate item master data impacts on billing, revenue recognition, tax, reporting, and customer experience.
- Enforce SOX-compliant master data controls (segregation of duties, audit trails, periodic review, remediation).
Billing, Invoicing & Revenue Support
- Ensure accurate, timely invoicing across revenue-related transactions.
- Align billing with contracts, pricing governance, tax, revenue recognition considerations, and internal policies.
- Partner on onboarding, deal structures, pricing changes, and new revenue streams.
- Reduce billing errors and revenue leakage via controls, standardization, and system improvements.
Credit, Collections, Disputes & Cash Performance
- Set customer credit policies, risk frameworks, credit limits, and bad debt mitigation.
- Lead collections to improve cash conversion, reduce DSO, resolve delinquent balances, and manage escalations.
- Oversee disputes, deductions, short payments, write-offs, and account reconciliations; address root causes upstream.
- Provide collections forecasting and aging visibility to support Finance.
Reporting, Close, Controls & Audit Readiness
- Own O2C KPIs/dashboards (AR aging, DSO, invoice accuracy, cycle time, reserves, unapplied cash, disputes, risk exposure).
- Oversee month-end AR/reserves/write-offs/cash application/reconciliations per IFRS and internal policies.
- Strengthen SOX control framework for O2C and support internal/external audits.
Process Transformation, Systems & Automation
- Identify bottlenecks, control gaps, manual workarounds, data quality issues, and customer-impacting failure points.
- Partner with IT/System teams to enhance ERP, billing, cash application, reporting, and workflows.
- Develop SOPs, process maps, issue logs, root-cause analyses, training/workflow documentation.
- Champion automation/AI-enabled productivity; ensure O2C readiness for launches and commercial model changes.
Cross-Functional Governance & Stakeholder Partnership
- Coordinate across Commercial/Sales/Customer Service/Tax/Finance/Accounting/SOX/Legal/IT to ensure seamless O2C execution.
- Run operating reviews; represent O2C in initiatives and system/commercial changes; communicate risks and recommendations.
People Leadership
- Lead, coach, and develop the O2C team; set goals, performance expectations, cross-training, and succession.
- Build capability to scale with growth and transaction volume without proportional headcount increase.
Key Capabilities (role expectations)
- Excellence, results orientation, creativity/innovation, clear communication, collaboration, resilience, inclusive mindset, adaptability, ethical behavior, and continuous learning.
Key Accountabilities
- Own the full O2C lifecycle: customer onboarding, master data governance, billing, credit, collections, cash application, dispute resolution, reporting, reserves, and close support.
- Establish O2C governance, process accountability, service levels, escalation paths, and decision rights.
- Lead the O2C team (player-coach), driving accountability, customer service, controls discipline, continuous improvement, and measurable outcomes.
Customer, Pricing & Item Master Data Governance
- Govern customer master data (creation, updates, deactivation, tax status, payment terms, credit limits, approvals).
- Oversee pricing master data (price lists, contract pricing, discounts, rebates, commercial terms in ERP/billing systems).
- Partner to validate item master data impacts on billing, revenue recognition, tax, reporting, and customer experience.
- Enforce SOX-compliant master data controls (segregation of duties, audit trails, periodic review, remediation).
Billing, Invoicing & Revenue Support
- Ensure accurate, timely invoicing across revenue-related transactions.
- Align billing with contracts, pricing governance, tax, revenue recognition considerations, and internal policies.
- Partner on onboarding, deal structures, pricing changes, and new revenue streams.
- Reduce billing errors and revenue leakage via controls, standardization, and system improvements.
Credit, Collections, Disputes & Cash Performance
- Set customer credit policies, risk frameworks, credit limits, and bad debt mitigation.
- Lead collections to improve cash conversion, reduce DSO, resolve delinquent balances, and manage escalations.
- Oversee disputes, deductions, short payments, write-offs, and account reconciliations; address root causes upstream.
- Provide collections forecasting and aging visibility to support Finance.
Reporting, Close, Controls & Audit Readiness
- Own O2C KPIs/dashboards (AR aging, DSO, invoice accuracy, cycle time, reserves, unapplied cash, disputes, risk exposure).
- Oversee month-end AR/reserves/write-offs/cash application/reconciliations per IFRS and internal policies.
- Strengthen SOX control framework for O2C and support internal/external audits.
Process Transformation, Systems & Automation
- Identify bottlenecks, control gaps, manual workarounds, data quality issues, and customer-impacting failure points.
- Partner with IT/System teams to enhance ERP, billing, cash application, reporting, and workflows.
- Develop SOPs, process maps, issue logs, root-cause analyses, training/workflow documentation.
- Champion automation/AI-enabled productivity; ensure O2C readiness for launches and commercial model changes.
Cross-Functional Governance & Stakeholder Partnership
- Coordinate across Commercial/Sales/Customer Service/Tax/Finance/Accounting/SOX/Legal/IT to ensure seamless O2C execution.
- Run operating reviews; represent O2C in initiatives and system/commercial changes; communicate risks and recommendations.
People Leadership
- Lead, coach, and develop the O2C team; set goals, performance expectations, cross-training, and succession.
- Build capability to scale with growth and transaction volume without proportional headcount increase.
Key Capabilities (role expectations)
- Excellence, results orientation, creativity/innovation, clear communication, collaboration, resilience, inclusive mindset, adaptability, ethical behavior, and continuous learning.