Associate Director of Affordability - COE - PAP
Sanofi
August 20, 2026
Remote friendly (Morristown, NJ)
United States
$148,500 - $214,500 USD yearly
Patient Advocacy
Position Overview
The Associate Director, PAP Operations, will enable operational excellence and implement best practices to support Patient Assistance Program (PAP) services under the Affordability COE.
Main Responsibilities
- Guide and enhance PAP Program management (SOPs, business rules, process flows/procedures) using enterprise affordability best practices.
- Ensure smooth PAP service implementation for new product indications.
- Support Medicare annual re-enrollment (AR) planning/workflow with HUB vendor (staffing needs, business rule/process alignment, weekly dashboard reporting).
- Monitor and respond to Medicare/Medicaid policy changes by implementing/refining processes and business rules (e.g., LIS, M3P).
- Develop free goods inventory management protocol with pharmacy (cycle counts; reconcile shipments) and build product forecasts aligned to access landscape.
- Manage patient case escalations.
- Partner with brand Patient Support Services (PSS) teams and HUB vendor to streamline CRM update requests.
- Ensure vendor compliance with regulatory and AE/PV reporting and Patient Program Tracker reporting.
- Implement PAP/free goods enhancements (project plans, deliverables, budgets, timelines).
- Analyze dashboards/trends and recommend improvements; support quarterly business reviews.
- Collaborate cross-functionally (FRMs, PSS stakeholders, analytics/reporting, platform/digital, legal/compliance); ensure HUB vendor training resources.
- Determine and develop Field Team resourcing needs with agency of record and internal teams.
About You
Basic Qualifications
- BA/BS required.
- 7+ years in affordability program management/patient support services/case management/hub services or related pharma/healthcare field.
- Strong understanding of US patient affordability/access dynamics, policy/payer landscape, and free goods best practices.
- Ability to travel up to 25%.
Preferred Qualifications
- Strong PowerPoint/storytelling; leadership for change.
- Advanced degree (MBA, MFin) preferred.
- Excellent communication/interpersonal skills; influence without authority.
- Cross-functional collaboration experience; strong problem-solving/analytics.
- Ability to guide analytics/reporting for effective free goods dashboards.
The Associate Director, PAP Operations, will enable operational excellence and implement best practices to support Patient Assistance Program (PAP) services under the Affordability COE.
Main Responsibilities
- Guide and enhance PAP Program management (SOPs, business rules, process flows/procedures) using enterprise affordability best practices.
- Ensure smooth PAP service implementation for new product indications.
- Support Medicare annual re-enrollment (AR) planning/workflow with HUB vendor (staffing needs, business rule/process alignment, weekly dashboard reporting).
- Monitor and respond to Medicare/Medicaid policy changes by implementing/refining processes and business rules (e.g., LIS, M3P).
- Develop free goods inventory management protocol with pharmacy (cycle counts; reconcile shipments) and build product forecasts aligned to access landscape.
- Manage patient case escalations.
- Partner with brand Patient Support Services (PSS) teams and HUB vendor to streamline CRM update requests.
- Ensure vendor compliance with regulatory and AE/PV reporting and Patient Program Tracker reporting.
- Implement PAP/free goods enhancements (project plans, deliverables, budgets, timelines).
- Analyze dashboards/trends and recommend improvements; support quarterly business reviews.
- Collaborate cross-functionally (FRMs, PSS stakeholders, analytics/reporting, platform/digital, legal/compliance); ensure HUB vendor training resources.
- Determine and develop Field Team resourcing needs with agency of record and internal teams.
About You
Basic Qualifications
- BA/BS required.
- 7+ years in affordability program management/patient support services/case management/hub services or related pharma/healthcare field.
- Strong understanding of US patient affordability/access dynamics, policy/payer landscape, and free goods best practices.
- Ability to travel up to 25%.
Preferred Qualifications
- Strong PowerPoint/storytelling; leadership for change.
- Advanced degree (MBA, MFin) preferred.
- Excellent communication/interpersonal skills; influence without authority.
- Cross-functional collaboration experience; strong problem-solving/analytics.
- Ability to guide analytics/reporting for effective free goods dashboards.