Associate Director, Field Strategy and Operations

Associate Director, Field Strategy & Operations

Responsibilities:
- Partner with Field Leadership, Patient Support, Commercial, Medical, Market Access, and other stakeholders to align field operations with organizational priorities.
- Translate enterprise/functional strategies into field execution plans, operational processes, tools, and resources.
- Develop and maintain frameworks, playbooks, SOPs, and operating models for consistent field execution.
- Facilitate field goal and Call to Action (CTA) planning; maintain operational deliverables supporting annual objectives.
- Collaborate with FRMs, PALs, specialty pharmacies, hub vendors, and reimbursement partners to optimize service delivery.
- Lead operational readiness for product launches, label expansions, payer policy changes, and program enhancements.
- Support territory design, field deployment, workload assessments, capacity planning, and resource optimization.
- Lead field-facing platforms (Veeva CRM, Courier Health) with IT/Analytics/vendors to support workflows and data capture.
- Identify opportunities for automation, process simplification, AI-enabled capabilities, and technology enhancements; drive adoption and training.
- Ensure data quality and reporting integrity across operational platforms.
- Partner with Analytics/Insights to develop dashboards; provide data-driven recommendations to leadership.
- Coordinate operational activities across specialty pharmacies, hub vendors, reimbursement partners; collaborate cross-functionally (Commercial, Market Access, Medical Affairs, Training, IT, Legal/Compliance, Finance, Marketing, Patient Services).
- Ensure patient support operations comply with company policies and applicable healthcare regulations; support governance/audit readiness.
- Maintain operational manuals, SOPs, reporting standards, and documentation; monitor operational controls and data quality.
- Develop communication processes and lead continuous improvement to enhance patient/provider experience.

Qualifications:
- Bachelor’s degree in business, Healthcare Administration, Life Sciences, or related field.
- 7+ years’ experience in Patient Support Services, Reimbursement Operations, Market Access, Commercial Operations, Field Operations, or related biopharmaceutical functions.
- Experience supporting FRM, PAL, reimbursement, hub, or specialty pharmacy operations.
- Strong knowledge of patient access, reimbursement pathways, prior authorizations/appeals, specialty pharmacy processes, and patient support programs.
- Experience managing operational systems (Veeva CRM, Courier Health, Salesforce or similar).
- Proven ability to translate strategy into scalable operational processes.
- Strong project management and process optimization skills.
- Excellent communication/presentation skills, including presenting to senior leadership.
- Ability to influence cross-functional teams without direct authority.

Critical Success Factors:
- Operational excellence mindset; strong systems thinking and problem-solving.
- Data-driven decision making; strategic execution in fast-paced environments.
- Collaborative, adaptable leader with continuous improvement focus.