This role is field-based. Candidates should live within the territory or within a reasonable distance from the primary city (Texas, Arkansas, Louisiana, Mississippi, Tennessee, Alabama, Georgia, and Florida).
Role: The FRM Associate Director leads and develops a regional team of Field Reimbursement Managers who educate healthcare providers on AbbVie’s Immunology Patient Support Programs, emphasizing patient access and reimbursement inquiries related to AbbVie’s immunology portfolio, ensuring effective and compliant operations for timely patient access.
Key Responsibilities:
- Manage, coach, and support the FRM team to deliver compliant, effective access and reimbursement services.
- Conduct field ride-alongs to assess performance, ensure use of AbbVie-approved tools, and provide targeted coaching.
- Collaborate with Patient Services, Managed Health Care, Sales, and the Access & Reimbursement Hub to maintain consistent, compliant program execution.
- Integrate patient access programs into local/regional strategies; identify and address training opportunities.
- Monitor healthcare policy changes and communicate insights to the FRM team.
- Track call activity and operational capacity using analytics tools.
- Implement quality control measures to ensure compliance.
- Drive professional development for direct reports.
Qualifications (incl. required/preferred):
- 3+ years’ experience in coverage, coding, managed healthcare, and/or market access for immunology products (e.g., payer account management).
- 2 years in a leadership role (3+ years preferred).
- Coaching experience; expertise in territory/strategic account management and market dynamics.
- Ability to coach, train, and communicate complex reimbursement policies.
- Deep understanding of Medicare Parts A, B, C, and D reimbursement, specialty drug acquisition, and distribution.
- Proven ability to navigate regulatory requirements and mitigate compliance risks.
- Excellent oral, written, and presentation communication skills; strong interpersonal skills.
- Bachelor’s degree required; Master’s degree preferred.
- Travel up to 75%.
- Valid driver’s license; ability to pass pre-employment drug screening and meet safe driving requirements.
- Ability to drive a personal auto or company vehicle (or powered material handling equipment).